Hansen, Gregory A. <br/><br/>
Automating business process reengineering  : breaking the TQM barrier 
/ Gregory A. Hansen 
 - 245 páginas 
<br/><br/><label>ISBN: </label>0-13-079179-2 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Universal Decimal Class. No.: </label>